Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are typically processed within 2–3 business days. Delivery times vary depending on your location, but most orders arrive within 5–10 business days. You’ll receive a tracking number once your order ships.
Click on the “Sign Up” or “My Account” button at the top of our website. Enter your name, email address, and create a password. Once registered, you can manage your orders, track shipments, and save your shipping details for future purchases.
You can update your shipping address by logging into your account before placing an order. If you’ve already placed an order, contact us as soon as possible at [email protected].
Once your order ships, you’ll receive an email with a tracking number. You can use this number on our carrier’s website to see the latest shipping updates.
No. For your security, we do not store your credit card details. All payments are processed through secure, encrypted payment gateways.
Sales tax is charged where required by law and is calculated at checkout based on your shipping address.
We currently ship to select countries. At checkout, available shipping options for your location will be displayed. If your country isn’t listed, please contact us for assistance.
Whenever possible, we ship all items in a single package. However, depending on product size and availability, items may ship separately. You will receive separate tracking numbers if this occurs.
If you need to swap an item
Returns and Exchanges
You may return most items within 30 days of delivery if they are unused, in original packaging, and in the same condition as received. Please refer to our full Refund and Returns Policy for details or email us at [email protected].
We sincerely apologize! Please email us at [email protected] within 7 days of receiving your order. Include your order number and photos of the item, and we’ll arrange a replacement or refund.
If your order arrives damaged, contact us within 7 days with photos of the damage. We’ll replace the item or issue a refund at no cost to you.
Once your return is approved, we’ll email you the return address and instructions. Please do not send items back without authorization, as they may not be processed for a refund.
You can reach our customer service team anytime at [email protected]. We typically respond within 24–48 hours on business days.
Contact us immediately at [email protected] with your correct address. If your order hasn’t shipped yet, we’ll update it for you. Once shipped, we may not be able to change the address.
Orders can only be changed or canceled before they are processed for shipment. Please email us as soon as possible if you need to make changes.
In most cases, yes! If an item is out of stock but available for pre-order, you’ll see a pre-order option on the product page. For updates on restocks, you can also subscribe to our newsletter or contact us directly.