At AIRWIRE, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.
Returns
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You may request a return within 30 days of receiving your order.
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To be eligible for a return, the item must be:
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Unused, unassembled, and in the same condition as when you received it.
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In its original packaging with all tags, parts, and accessories included.
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Items that are damaged due to misuse or improper assembly are not eligible for return.
To start a return, please contact us at [email protected] with your order number and details of the issue. Our customer service team will guide you through the process.
Refunds
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Once we receive and inspect your returned item, we will notify you via email.
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Approved refunds will be processed to your original payment method within 5–10 business days.
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Please note: shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.
Exchanges
If you received a defective or damaged product, we’ll gladly exchange it at no additional cost. Please contact us within 7 days of delivery with photos of the damage.
Non-Returnable Items
Certain items are not eligible for return, including:
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Clearance or final-sale items.
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Customized or special-order products.
Contact Us
For questions about returns or refunds, please reach out to us:
Email: [email protected]